Customer Feedback Clusterer
Define transparent label and keyword rules, paste one feedback item per line, and review matching groups.
A QUICK WALKTHROUGH
How to use this tool
- Enter one rule per line as Label :: keyword, keyword.
- Paste one feedback item per line.
- Set the minimum keyword matches and review groups and unmatched items.
Transparent matching
Each feedback line is assigned to every rule that reaches the minimum number of literal, case-insensitive keyword matches. Unmatched lines remain visible.
Local processing
Rules and feedback stay in this browser. The tool does not infer themes, call an AI service, or upload text.
GOOD TO KNOW
Common questions
What counts as a match?
A keyword is matched as literal text without case sensitivity. Set the threshold to require more matching keywords.
Can one item be in multiple groups?
Yes. Every rule that meets the threshold receives the feedback line.