Support Ticket Triager
Define one priority and comma-separated keywords per rule, then match a ticket locally without AI interpretation or automatic replies.
A QUICK WALKTHROUGH
How to use this tool
- Enter a ticket and rules in priority: keyword, keyword format.
- Run the local rule match.
- Review the suggested priority and matched rule before routing manually.
User-defined rules
Each rule uses priority: keyword, keyword. Empty keywords are ignored. Rules are checked in entered order, and the first rule with a literal case-insensitive keyword match wins.
Transparent limits
This tool does not understand intent, sentiment, urgency, identity, policy, or context. It does not contact customers, create replies, or guarantee routing quality.
Local processing
Ticket and rules stay in this browser and are limited to 100,000 UTF-16 code units combined.
GOOD TO KNOW
Common questions
Does it understand the ticket?
No. It only searches for the literal keywords you define.
Can it reply to customers?
No. It only suggests a rule result for manual review.
What if no rule matches?
It reports that no user-defined rule matched.